At Happy Live Cultures, we strive to ensure customer satisfaction. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
Products can be returned within 15 days from the date of delivery. To be eligible for a return, items must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging, with all labels and tags intact.
- Only new and unopened items are eligible for return.
Acceptable Reasons for Return
We accept returns for both defective and non-defective products, including:
- Damaged or defective items
- Incorrect items received
- Items no longer needed (within the 15-day window)
Exchanges
We accept product exchanges. To initiate an exchange, please contact us through the details provided below. Exchanges follow the same eligibility criteria as returns.
How to Initiate a Return
To initiate a return or exchange:
- Contact us at info@happylivecultures.in or call us at +91 87626 83236.
- Provide your order number and a brief reason for the return.
- We will send you a pre-paid return shipping label and detailed instructions on how to proceed.
Return Shipping
We offer free return shipping. A return label will be included in your package or emailed to you upon request.
Refund Process
Once your return is received and inspected, we will initiate a refund to your original payment method. Refunds are processed within 3 business days of receiving the returned product.
Contact Us
For any questions or support regarding returns, feel free to reach out:
Email: info@happylivecultures.in
Phone: +91 87626 83236